Contact Us
Have a question, technical issue, DMCA claim, or business inquiry? Our dedicated engineering and support team is ready to assist you.
General Support
For general inquiries, feature requests, bug reports, and downloader assistance:
[email protected]DMCA & Legal
For copyright infringement notifications, legal inquiries, and rights management:
[email protected]Turnaround Time
We monitor incoming inquiries around the clock. Typical response window:
1. What to Include in Your Support Request
To help us resolve your issue as quickly and accurately as possible, please include the following details in your message:
- The TikTok Video URL: The exact link you attempted to download (e.g.,
https://www.tiktok.com/@user/video/1234567890). - Your Device & Operating System: Specify whether you are using Windows, macOS, Android, iOS, or iPadOS.
- Your Web Browser: Specify Google Chrome, Safari, Firefox, Edge, Brave, or Samsung Internet.
- Error Description or Screenshot: A brief description of what happened (e.g., "video resolution failed" or "audio not converting").
2. Quick Self-Help & Troubleshooting
Before submitting a ticket, check these common resolution steps:
SnapTik respects user privacy. Our servers cannot access videos from private accounts or videos restricted by geographic privacy settings.
If your browser opens a media player tab, right-click the video (or press & hold on iOS/Android) and select "Save Video As..." or "Download Linked File".
If a shortened vt.tiktok.com or vm.tiktok.com link fails, open the link in your browser, copy the expanded full address, and paste it into SnapTik.
3. DMCA & Copyright Inquiries
If you are a copyright holder wishing to file an infringement notice pursuant to 17 U.S.C. § 512(c), please send your formal notice containing full claimant information and specific target URLs directly to [email protected]. Detailed filing guidelines are available on our DMCA Policy page.